Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it:
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Unworn and unused
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Unwashed and unaltered
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With all original tags attached
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In its original packaging
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With proof of purchase
To request a return, please contact us at layaliboutique.offical@gmail.com before sending your item back.
Once your return request has been approved, we will provide you with the appropriate return instructions and return address.
Please do not send any items back before receiving return approval and instructions from us.
Items returned without prior approval will not be accepted.
Condition of Returned Items
All returned items are inspected before a refund is approved.
Items showing signs of wear, use, washing, alteration, or damage after delivery will not be eligible for a refund.
This includes:
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Perfume, deodorant, smoke, or other noticeable odors
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Makeup, stains, dirt, or marks
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Rips, tears, pulls, or holes
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Missing or removed tags
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Missing or damaged original packaging
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Any other visible signs of wear or use
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible at layaliboutique.offical@gmail.com.
Please include your order number and photos showing the issue so we can review the situation and assist you.
Sale and Discounted Items
Sale and discounted items are final sale and cannot be returned, exchanged, or refunded, except where required by applicable law.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or item, please request a return for the original eligible item. Once the return is approved, you may place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund.
European Union Customers
If your order is delivered to the European Union and applicable consumer protection laws apply, you may have a statutory right to cancel or return an eligible online purchase within 14 days of receiving it.
Any mandatory consumer rights available under applicable law are not limited by this policy.
Questions
For questions about returns or refunds, contact us at: