Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 2–3 business days after the order is placed.

Processing times do not include weekends or holidays. During periods of high order volume, processing may occasionally take longer.

If there is a significant delay in processing your order, we will contact you using the information provided at checkout.

United States Shipping

After your order has been processed, estimated delivery times within the United States are:

  • Standard Shipping: 3–5 business days after processing

  • Express Shipping: 1–2 business days after processing

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside of our control.

Shipping to Canada & Mexico

Layali Boutique currently ships internationally to Canada and Mexico.

International delivery times may vary depending on the destination, selected shipping method, shipping carrier, customs processing, and other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

At this time, Layali Boutique does not offer free shipping. Customers are responsible for all applicable shipping charges.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically collected at checkout, any applicable customs duties, import taxes, or related fees are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive tracking information so you can follow the status of your delivery.

Tracking updates and estimated delivery dates may vary depending on the shipping carrier and shipping method selected.

Missing Items or Lost Packages

If your order arrives with an item missing, or if your package appears to be lost during shipping, please contact us as soon as possible at:

layaliboutique.offical@gmail.com

You may also contact us through our official Instagram account.

Please provide your order number and any relevant information regarding the missing item or package so that we can investigate the issue.

Where applicable, Layali Boutique will submit a claim with the shipping carrier.

Once the carrier claim has been reviewed and processed, we will work to resolve the issue by either:

  • Sending a replacement item, subject to availability, or

  • Issuing a refund for the missing or lost item.

Please allow time for the shipping carrier to investigate and process the claim. We will keep you informed regarding the resolution of your case.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Shipping Questions

For any questions regarding shipping, tracking, missing items, or your order, please contact us at:

layaliboutique.offical@gmail.com